Delivery terms


Do you ship internationally?

Currently, we only deliver to addresses in the UK.

How much will delivery cost?

£4.95 is our standard delivery cost. Orders over £50.00 will ship free. Use the discount voucher SHIP at checkout.

How long will delivery take?

Please be patient with us as we are new company and are finding our feet we will do our best to get our item with you ASAP.  We anticipate your order will be with you no longer than 5 working days from notification of your order being accepted by our team.

What if the packages I receive are damaged or leaking?

At the time of delivery, if there are clear signs of damage or leakage to/from the package, please ask the courier to return it to our depot.

We will always endeavour to send you the goods in perfect condition, but in the unlikely and unfortunate event that you discover your goods are damaged or leaking, please contact us immediately and detail as much of the issue as you can.

We also require the following evidence:

  • Photographs showing the damage or fault. Including a photograph(s) showing the intact seal of the damaged/broken/spoiled bottle.

  • The product and packaging in its entirety – please do not throw anything away.

Payment

What Payment Methods Are Accepted?

Visa, Mastercard, PayPal, bank transfer are all forms of acceptable payment.

How secure are payments through the website?

The Paisley Drinks Co Ltd website uses the payment provider Stripe to process payments. Both providers are certified to the most stringent security checks in the payment industry.

Notice from Stripe:

“Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.”

Will there be extra security checks?

We may contact you to verify your order details, your name, address, delivery address and possibly a record of your identity. We may implement these checks for your extra protection, but these only happen in extreme circumstances.

Cancellation & Returns

What if I want to cancel my order?

You can cancel your order by contacting us directly within 24 hours.

What if want to return the goods?

If you wish to return goods, please contact us directly with the reason you wish to return the goods. There will be a collection surcharge of £7.50 for the return of the goods. Full refund including the delivery of the goods will be returned on the return of the goods in the same condition as they were dispatched.

 

General Terms of use


PAISLEY DRINKS CO. LTD. is registered in Scotland, Company No. SC598964

Registered office: 8 Browns Lane, Paisley PA1 2JH

Vat Registration No. 304 341 547

Any use of this website operated by Paisley Drinks Co LTD. at www.paisleydrinkscompany.com ‘the site’ is conditional on your acceptance of these terms and conditions of use and extends to our stated privacy policy.

We reserve the right to amend these Terms and Conditions from time to time without notice and at our sole discretion. As such, it is your responsibility to review these stated Terms and Conditions at regular intervals.

We reserve the right to amend, modify, discontinue or suspend all or part of this site and may restrict your access to all or part of ‘the site’ at any time without notice or liability.

If you do not fall into either category or having read and for any reason do not agree with or cannot abide by these Terms and Conditions, including our privacy policy, please exit this site immediately.

Definitions

All references to ‘you &/or your’ means you and ‘we, us or our’ means Paisley Drinks Co LTD. ‘the site’ means www.paisleydrinkscompany.com.

Rights

All rights in all content including but not limited to copy, images, software (including code, interface and website structure) and the design, look and feel, and format of ‘the site’ are owned by us. You agree that you are permitted to use material and/or content only as set out in these Terms and Conditions. No other use is permitted without express authorisation by us in writing and, where given, you agree not to, in part or full, copy, transmit, distribute, exploit commercially, amend, translate, share with or make available to any other person any such material or content or create derivative works of such material or content.

Intellectual Property

We are the sole owners and authorised users of all trademarks, service marks, design marks, patents, copyrights, database rights, image rights for photographs contained on ‘the site’ and all other intellectual property appearing on or contained within ‘the site’ including but not limited to the page design and layout and the source code. Except where provided for under these Terms and Conditions, use of ‘the site’ does not grant any right, title, interest or license to you of any such intellectual property and any use or reproduction of the intellectual property is prohibited.

Site Terms of Use

You must not misuse ‘the site’ by knowingly introducing viruses, Trojans, worms, logic bombs or any other material which may be malicious or technologically harmful. You must not attempt to gain unauthorised access to ‘the site’, the server on which ‘the site’ is stored or any server, computer or database connected to ‘the site’. You must not attack ‘the site’ in any way whatsoever, including via a denial of service attack or a distributed denial of service attack.

By breaching this provision you would be committing a criminal offence under the Computer Misuse Act 1990. We will report all such breaches to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use ‘the site’ will cease immediately.

You may link to the home page of ‘the site’ provided that you do so in a way that is fair and legal and does not damage or take advantage of our reputation or establish a link in such as way that suggests any form of association, approval or endorsement on our part where none exists.

‘The site’ must not be framed on any other website nor may you create a link to any part of ‘the site’ other than the homepage. We reserve the right to withdraw linking permission at any time without notice or reason.

Your Responsibly

It is your responsibility to verify all information set out on ‘the site’ with independent authorities before acting or relying on it. It is your responsibility to use virus-checking software on any material downloaded from ‘the site’ and to ensure the compatibility of such software with your equipment.

No Liability

Unless where expressly provision for in law we disclaim all liability for any loss, cost or damage (incurred directly, indirectly, consequentially or otherwise) suffered by you as a result of your use of ‘the site’ including but not limited to computer viruses or distributed denial of service attack transmitted through ‘the site’ or from third-party sites accessed through ‘the site’ whether such loss, cost or damage arises from our negligence or otherwise whether or not we expressly informed of the possibility of such loss or damage.

Indemnity

If you are a business user, you agree to indemnify us immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of ‘the site’.

Termination

We reserve the right immediately to suspend or terminate your use of ‘the site’ if you breach or we have reasonable grounds to believe that you are likely to breach these terms and conditions or you otherwise engage in conduct which we determine in our sole discretion to be unacceptable.

We may also remove ‘the site’ as a whole or any sections or features of ‘the site’ at any time. Please note that we have the ability to trace your IP address and if necessary contact your ISP in the event of a suspected breach of these Terms and Conditions.

Pricing and Product

We endeavour to ensure the accuracy of the information on ‘the site’. Should a product be unavailable, we will endeavour to inform you of this promptly. Prices and specifications can change without notice and products are subject to availability.

From time to time, we may feature promotions or offers on ‘the site’. Each offer shall be subject to its own express terms and may not be available in all jurisdictions.

All special-offer prices and discounts shown on the website are inclusive of statutory United Kingdom Value Added Tax (VAT) at 20%.

Privacy

We take steps to protect your privacy and comply with all applicable UK data protection legislation in place at the time of your use of ‘the site’ in respect of any personal information relating to you gathered by us.

The data we collect from you is used solely for the purpose of fulfilling your order or sending you the newsletter. You may be asked to input information about yourself on different pages of ‘the site’. We will never disclose your personal information to any other parties without your consent except as set out in our Privacy Policy or to verify your identification as above. Your credit card information is not retained and is completely removed from our system after your order is processed or cancelled. You have every right to know what information has been held in our system.